IBM’s role in Enterprise Content Management (ECM)

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“Managing” content isn’t enough. It is important that you be able to access the correct version of a document or record. Content must be managed so that it can be used to attain business objectives.

Enterprise Content Management (ECM) is the collection and systematic organization of content to be used by a target audience. ECM is not a single technology, a methodology or a process. It is a dynamic combination of strategic solutions and tools used to capture, manage, store, preserve and deliver information.

Regardless of the industry, the main objective is to always remove dependence of Physical Paper and streamline business processes. This leads to better customer service, increased productivity and reduced organizational risk.

IBM Enterprise Content Management software allows the world’s top businesses to make better, faster decisions. Companies can use industry-specific solutions to capture, manage, through controlling content. IBM ECM portfolio includes: capturing and processing of documents; social content management; advanced case management; control of the knowledge life cycle and content analysis.

IBM has been a leader in the industry for more than 30 years. As part of its comprehensive business operations automation platform, IBM offers ECM services and solutions that support digital transformation and help build a cognitive business that is confident, efficient and competitive. IBM offers the complete set of enterprise content management capabilities to capture, protect, activate, analyze and engage with content for greater insight and action.

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